Question 1

What is Project Mayari?

Accepted Answer

Project Mayari is a purpose-driven apparel brand committed to making an impact. We donate a percentage of net profits from our collections to nonprofit organizations, individuals and charitable initiatives.Every purchase helps support meaningful causes.

Question 2

What does “percentage of net profits” mean?

Accepted Answer

Net profit is the amount remaining after product costs, production expenses, payment processing fees, shipping, taxes, and operational expenses are covered.A percentage of the Net profit is donated to selected nonprofit partners or individual projects.

Question 3

How long does shipping take?

Accepted Answer

In-stock items typically ship within 7-10 business days.
During high-volume or holiday periods, shipping may take up to 15 business days.
Pre-order items ship within the timeframe stated on the product page.

You will receive tracking information once your order has shipped.

Question 4

What is a pre-order?

Accepted Answer

Pre-order items are made-to-order pieces offered for a limited time.

Pre-orders allow us to:
Reduce overproduction
Maximize donations
Plan production responsibly

Pre-order shipping timelines are clearly stated on each product page.

Question 5

Can I return or exchange an item?

Accepted Answer

Yes — we accept returns for store credit only within 15 days of delivery.Items must be:UnwornUnwashedIn original condition with tags attachedSale items are eligible for size exchange only, unless defective.Please see our full Return Policy for complete details.

Question 6

Do you offer refunds?

Accepted Answer

Project Mayari operates on a store credit only policy.Refunds are not issued to the original payment method.In the case of:Out-of-stock itemsDefective or damaged products (if replacement is unavailable)Customers will receive store credit in the form of an electronic gift card for the full purchase price of the item.Store credit:Does not expireMay be used on future purchasesCan be combined with valid discount codesBecause a percentage of net profits are donated to nonprofit partners or individual projects, our store credit policy helps us protect the impact of every purchase while still ensuring fair resolution for our customers.

Question 7

What if I receive a damaged or incorrect item?

Accepted Answer

Please contact us immediately at support@projectmayari.com if you receive a damaged or incorrect item.For U.S. customers:A prepaid return label will be provided.A replacement will be sent once the item is received.If a replacement is not available, store credit in the form of an electronic gift card will be issued for the full purchase price of the item.Store credit:Does not expireCan be used on future purchasesMay be combined with valid discount codesThis ensures we can continue donating a percentage of the net profits to nonprofit partners and individual projects while still providing a fair resolution for our customers.

Question 8

Can I change my address or size after placing an order?

Accepted Answer

Yes — minor changes can be made within 24 hours of placing your order.

After 24 hours, changes cannot be guaranteed because production may have already started.

Question 9

What payment methods do you accept?

Accepted Answer

We accept:
Visa
Mastercard
American Express
Discover
Apple Pay
Google Pay
PayPal
Project Mayari Gift Cards

For approved local delivery orders only, we may accept:
Zelle
Cash

Pre-approval is required for offline payments.

Question 10

Do you ship internationally?

Accepted Answer

International shipping availability may vary. Customers are responsible for:
Customs duties
Import taxes
International processing fees

Shipping timelines may vary depending on destination.

Question 11

Can I collaborate or partner with Project Mayari?

Accepted Answer

Yes! We welcome:Nonprofit partnershipsCorporate collaborationsFundraising initiativesCommunity ambassadorsPlease contact us at support@projectmayari.com to start the conversation.

Question 12

How can I stay updated?

Accepted Answer

You can:
Follow us on social media
Check our website for new collections and impact updates

Question 13

Where is Project Mayari located?

Accepted Answer

Project Mayari operates from Arizona, United States.

Question 14

How can I contact customer support?

Accepted Answer

Email: support@projectmayari.comResponse time: 1–2 business daysWe are here to help and appreciate your support.

QUESTIONS YOU MAY HAVE

Frequently Asked Questions (FAQ)