SHIPPING POLICY

Thank you for supporting Project Mayari. Every order helps fund meaningful causes through our nonprofit partnerships. Please review our shipping guidelines below to ensure smooth delivery.

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Address Accuracy

Orders are shipped to the address provided at checkout.
Project Mayari is not responsible for packages delivered to incorrect or incomplete addresses submitted by the customer.

Please double-check your shipping details before completing your order to avoid delays.

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Returned Packages

If a package is returned to us due to an insufficient or incorrect address:

• A verification email will be sent to the customer.

• Customers must respond within 72 hours to confirm the correct address.

• Failure to respond within 72 hours will result in order cancellation and issuance of store credit only (original shipping fees are non-refundable).

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Reshipping Fees

Customers are responsible for any additional shipping fees incurred due to:

• Invalid or incomplete addresses

• Failure to claim a package

• Delivery refusal (unless the item is damaged or incorrect)

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Address or Size Corrections

Minor address corrections or size changes may be made within 24 hours of placing your order, free of charge. Please contact customer service via email at support@projectmayari.com within this timeframe. After 24 hours, we cannot guarantee changes, as production may have already begun.

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Pre-Order Items

From time to time, Project Mayari offers pre-order collections to help maximize impact and reduce overproduction.

• Pre-order items are made-to-order and will ship within the timeframe stated on the product page.

• Estimated shipping dates are provided at checkout and may vary slightly due to production volume.

• If your order contains both pre-order and in-stock items, your order may ship together once the pre-order item is ready.

• Pre-orders cannot be canceled once production has begun.

• Pre-ordering helps us plan production responsibly while maximizing donations to our nonprofit partners — thank you for your patience and support.

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Processing & Shipping Timeframes

• Most in-stock orders ship within 7–10 business days.

• During high-volume periods, product launches, or holidays, please allow up to 15 business days for shipment.

• You will receive tracking information once your order has shipped.​

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Our Commitment

Because 100% of net profits support nonprofit partners, we carefully manage our production and fulfillment timelines to ensure both quality and impact. We appreciate your patience and your support in helping us make a difference.

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Project Mayari — Wear Hope. Give Back.

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